Good questions.
Registration windows, cancellation terms, what a membership includes, how to start training and where to find the studio. If your question is not here, call and ask.
Classes & registration
How do I book a class?
Register through the studio's HelloWalla booking calendar. Registration is required for class participation and closes 3 hours before class start time (the SUCCESS membership uses a 2-hour window).
What happens if I need to cancel?
Cancel at least 4 hours before class start time to avoid fees for most classes; the SUCCESS membership uses a 2-hour window. Late cancellations and no-shows are charged $20 and forfeit the class credit where applicable. The Senior Month Unlimited no-show fee is $15.
How many people are in a class?
Classes are deliberately small: 12 in the indoor room and 10 on the outdoor patio. Ask when you book if class size matters to you.
What should I bring?
Bring a towel and water — water is available on site. Wear clothes you can move in. The outdoor patio asks for a visor, towel and water.
Can I drop in without a membership?
Yes. A single drop-in for group classes is $30 and expires four weeks after purchase. Registration is still required.
Membership & pricing
How much does membership cost?
The Intro Month Unlimited is $109. Monthly memberships include the SUCCESS PLAN at $189, Senior Month Unlimited at $149 and the OG Monthly Unlimited at $169. Class packs are $135 for five, $215 for eight and $350 for fifteen. See the membership page for the full terms.
Is there a first-time offer?
Yes. New clients can try the Intro Month Unlimited for $109. San Diego residents can try three group training classes for $36. Personal training has a separate 12-week intro offer at $820 billed every four weeks.
Do memberships include body composition scans?
The SUCCESS PLAN includes a Styku 3D body composition scan, and the Senior Month Unlimited description says auto-pay memberships include body composition scans. Ask the studio to confirm what your specific plan includes.
Can I put my membership on hold?
The Senior Month Unlimited allows a hold for time off (minimum 5 days) with no added hold fees. Ask the studio about holds on other plans.
Are gift cards refundable?
No. Gift certificates are redeemable for account credit only, are non-refundable and expire three months from purchase.
Personal training
Do I need experience to start personal training?
No. Personal training is built around your starting point. Tell your coach what you have done before and what feels unfamiliar, and the session will meet you there.
Can you work around an injury?
Injury support is part of the studio's approach. This is not physical therapy or medical care; tell your coach what you are managing and follow your provider's guidance. Call before booking so the studio can tell you whether your situation is a good fit.
What is the personal training intro offer?
A 12-week accountability program: 3 personal training sessions weekly, 5 group classes every 4 weeks, 4 Styku body composition scans and more. It is $820, billed every 4 weeks in 3 payments.
How do I book personal training?
Use the Book a session link to the studio's HelloWalla package page, or call (619) 884-4937. The team will confirm the right coach and current availability.
Nutrition
What does nutrition counseling include?
A review of current nutrition habits, personalized diet and habit strategies, the exclusive Commitment Journal, recipe and meal-prep ideas, body composition analysis, and community resources with ongoing support.
Can I buy the nutrition guide without counseling?
Yes. The 29-page nutrition guide is $3.99 and is built around a plan that is sustainable, enjoyable and effective. The grocery shopping list is free to read.
What is the Styku scan?
A Styku 3D Body Scan measures body composition beyond scale weight. It can be booked with a consultation on its own, and the SUCCESS membership includes a Styku scan (a $60 value).
Visiting
Where is the studio?
4733 Point Loma Ave, San Diego, CA 92107 — in Ocean Beach / Point Loma, a block from Sunset Cliffs. Use the directions link on the location page for turn-by-turn navigation.
What are the studio hours?
Monday 7:00 AM – 7:00 PM; Tuesday 6:00 AM – 7:00 PM; Wednesday 6:00 AM – 6:00 PM; Thursday 7:00 AM – 7:00 PM; Friday 6:00 AM – 6:00 PM; Saturday 7:00 AM – 12:00 PM; Sunday 10:00 AM – 11:00 AM. Class times vary — check the schedule.
How do I contact the studio?
Call (619) 884-4937 or text (619) 431-1068. Email [email protected], or use the short form on the contact page.
Do you have gift cards?
Yes, $50 gift certificates redeemable for account credit toward personal training, small group classes or nutrition consulting. They are non-refundable and expire three months from purchase.
Ask a person.
If the answer depends on your body, your week or your history, call the studio. That is a better conversation than a FAQ.